Simply contact us and provide us with your address and contact information. You will then be given a reference number to include it when you ship us the drive as well as shipping instructions.

After contacting Gurus2go it's important to disconnect the drive as soon as possible to prevent further damage.

Within two to four business days of receiving your drive we will contact you via email or telephone and let you know if we were able to recover your data. 

Your privacy is important to us. Our service technicians will never inspect your personal files for any purpose other than making sure the data is recovered. Once your data is recovered and sent to you it is removed from our servers. If you choose to not have us ship back your failed drive, we will destroy all data on the drive at no cost. 

Free Drive Evaluation on Repair Estimates!

Level 1 Recovery: US $299.99 
Level 2 Recovery: US $499.99 +parts if required 

Fees do not include shipping.  Average turnaround time on recovery is 5-7 business days. Typical Level 1 recovery includes accidental format or deletion of files.  Typical Level 2 recovery is due to hardware failure where the drive is completely dead or has broken parts and the drive has to be physically opened to repair. By submitted your drive for repair to Gurus2go, you agree to our Data Recovery Terms and Conditions.